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Data Protection

At Richmond Furniture, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Policy document, we’ve provided some detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Website analytics and cookies

When someone visits this website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

Purchase order data

When you purchase through us online your name, address data, email and contact number will be stored in our Customer management system (CMS). This data is only used to fulfil your order and to contact you in relation to this. Please be assured that we do not share your personal details with any other company without your consent.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer

Data Protection Administrator

For all queries regarding data protection or anything you have read above, please contact Angie Booth.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11/05/2018